Last time, we showed you what the Adam Project does. Now let's show you how it thinks.
A ticket comes in: "I cancelled item 3251 yesterday, but the publication status is still showing as Published/Live." Simple enough to describe, but not so simple to solve, because your engineer now has to figure out which files handle the cancellation logic, check whether this has happened before, find documentation that explains the expected behavior, and, somewhere along the way, verify what's actually going on in the live system.
That's easily half an hour of context-gathering before anyone writes a single line of code to fix; the Adam Project now handles it in five.
Here's what it did with this ticket. It identified the affected files, the scheduling workflow, and the cancellation handler, then pulled up a past ticket with similar cancellation-logic issues and linked directly to the relevant Confluence documentation on the item-cancellation process.
On top of that, it ran a live data check on the Partners table, found that partner-specific cancellation settings were off, and returned a suggested approach.
The engineer's job shifted from detective work to decision-making, and that's the real difference. We built this because our own team was losing hours to this exact problem, and now we're helping other companies do the same.
If your support team spends more time understanding tickets than resolving them, this might be worth a conversation.